From: Christine McPherson/mcpherson101@netzero.net
Location: Bellbrook, Ohio 45305
Date: 4/21/00
Time: 11:55:11 AM
Gary, I ordered a collectible rolling pin from a dealer in Minnesota who sold through E-bay. I knew the item was a newer rolling pin but was excited about receiving it for my collection. When the item arrived one of the handles was snapped (near the handle but diagonally through the dowel. I was very disapointed, because it appeared that the dowel was only 1/4" thick. Any pressure on that handle at all would have made it snap. I tried to settle with the dealer, who sent me for satisfaction with the post office,..who refused to pay me; insisting that the item was broken before it was sent. I really don't care. I am out of my money and out of an intact rolling pin. (The post office has the pin and ins. information). I would like to inform the company who produces the pin, that the product is a disappointment based on the quality of dowel used (only 1/4 thick) and in this case, defective wood. The post office assumes that the dowel had been broken before, glued, and then mailed to me. However, I believe that the brown area on the dowel was just bad wood. Can anyone get a message to the producers of this product about the way it is made?
I can never recommend this rolling pin to anyone. A company such as Red Wing, who has had a reputation for quality, must know that this product is inferior.
I still don't know how this is going to be solved but I am very disgusted to say the least. I want my rolling pin, or my money, but most of all, I would like the producer to know, that if the item had been made properly, this would not have happened. Thank you.