From: David
Link:
Date: 05 Sep 2003
Time: 16:59:45
I have also had one of these emails. Here is detailed information from eBay on these scams. Also it helps if one can forward the email to spoof@ebay.com Hello, Thank you for your email regarding the email you received that appeared to be from eBay. For the past two weeks, our members have been subjected to a massive onslaught of fraudulent emails that are trying to fool members into providing sensitive financial information. Some of the most recent emails appear to be coming from eBay, PayPal, AOL, Earthlink and Hotmail. Some of these emails claim that eBay has partnered with Yahoo, Earthlink, AOL and Hotmail. Others have claimed that you are suspended, that you need to verify your account and that eBay had a "glitch" in our database. Other emails have also claimed that you have won a prize, earned an orange star, ask you to "log in" to your account, accuse you of having a corrupted or "frauded" account and some even threaten suspension. If this describes the email you received, please do not submit information. If you want to check the status of your account, do so by going to the eBay homepage and logging into your "My eBay" page. You can access all of your account information from the tabs found inside your "My eBay" pages. Next, if you did submit information, please take steps to protect your information quickly. You may need to contact your bank, your credit card issuer and other financial institutions. You should also quickly change your eBay password. If this is not possible, please write back immediately with the details of your particular case. Please remember that eBay will NEVER ask you for private information, including credit card information or passwords, in an email. You will always be directed back to the eBay site to enter information. More information about account security can be found at the following address: http://pages.ebay.com/help/account_protection.html?ssPageName=CMDV:AB000 8 From now on you will need to be extra careful in determining if an email is really from eBay. Please allow me to give you some pointers: 1. All official eBay communication will have the "e" in lower case and the "B" in upper case. This includes instances where eBay is used at the start of a sentence, but excludes the lower cases used in email addresses. 2. eBay will never ask you to "sign in" to your eBay account with links provided inside of an email. The only exception is with a few billing emails. In all cases, you may still sign in to eBay to access your account. We will never demand that you only sign in through the link in the email. 3. We will never direct you to a site outside of eBay to enter sensitive financial information. 4. We will NEVER ask for you social security number, pin number, mother's maiden name or eBay password or email password. We do not use this information for eBay. (Please note however, that if you ID verify, they will require some sensitive information, as well as setting up a seller's account on eBay.) 5. If in doubt, first submit "bogus" information. If the form accepts it, then you know it's a fraudulent site. In these cases, you may report any live sites to spoof@ebay.com. 6. eBay no longer gives out email addresses, but instead directs members to our webform. If you still have questions or concerns, contact eBay through our web form below. It is better to take the chance of being suspended than being the victim of identity theft. http://pages.ebay.com/help/contact_inline/index.html If this email did not address your concern, please do not hesitate to write back. The easiest and fastest way to get emails to the correct department is to use our help center. There is a help tab at the top of all eBay pages. We apologize for any confusion this message may have created for you and we appreciate your efforts in helping keep eBay a safe trading place.